Job Opportunities

 

 

 

  Job Opportunities at Town Center

REI
Sales Specialist at REI
Job Description:

Come join the Corte Madera store team as a

Sales Specialist

Job Scope:
A Sales Specialists is focused on delivering exceptional service and contributes to store revenue and membership sales by understanding customer needs and promptly satisfying them, responding to customer requests, utilizing sales channels effectively and constantly seeking to improve service. The Sales specialists:

  • Contributes to sales results by knowing REI products and services, accurately communicating product information, supporting presentation standards and inventory response processes
  • Contributes to team success through effective 2-way communication, cooperating with others by showing respect for team members and demonstrating initiative
  • Works successfully by meeting commitments, developing owns skills and knowledge, using effective work methods and contributing to store maintenance, loss prevention and safety.
  • Support team’s achievement of key goals through individual contribution. Target result categories: Team Sales; Individual Member Sales; Customer Service Goals.
Stock Position at REI
Job Description:

Come join the Corte Madera store team as a Stocker

Job Scope:
The retail Stocking specialist is focused on ensuring that merchandise is priced and available to customers shopping the sales floor and that any back stock is organized and accessible in the store warehouse. Stocking specialists also unload regular and event product shipments. They may be asked to assist with other projects as assigned by their store manager, assistant manager or supervisor.

  • Helps unload and distribute merchandise from replenishment shipments or VTSS drop shipments
  • Prices, organizes, hangs or distributes merchandise according to stated REI stocking policies and procedures.
  • Organizes and maintains store warehouse, supplies and fixtures according to management direction
  • Follows Loss Prevention guidelines as directed by store management including EAS tagging, proper trash/recycling removal, and price auditing.
  • Follows proper lifting techniques
  • Assists with sale prep or damage and dent sale set up as requested.

                          Work Schedule:

                         Full-time, Part-time; Must be available a minimum of 16 hrs. per week.
                          Varied shifts include weekends, evenings

Pay:

Starting pay varies, dependent on skills and experience. We offer Competitive retail wages and great benefits!

Qualifications: 

The following knowledge, skills and abilities listed in priority order, have been identified as those qualifications that would most enable an individual to be successful in this job. Applicants will possess a strong combination of all or most of the skills to be competitive in the selection process.

      • Able to lift 45 pounds periodically for up to 6 hours.
      • Basic computing skills which include the ability to navigate simple ticket printing applications or look up product information.
      • Previous experience in a warehouse, retail or shipping/receiving environment preferred but not required.
      • Self motivated. Multi tasks with minimal supervision.
      • Demonstrates effective communication skills: clear, concise and positive.
      • Remains flexible in working various requested shifts
      • Ability to work a flexible schedule (evenings and weekends)
      • Demonstrated experience and commitment to stellar customer service
      • Knowledge of REI products and services is a plus!

Please submit an application at the store or fax your materials to:
Corte Madera REI
213 Corte Madera Town Center
Corte Madera, Ca 94925
415-927-1938
415-927-7388 fax
REI is proud to be an Equal Opportunity Employer

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Cashier/Customer Service/Frontline Specialist
Job Description:

Come join the Corte Madera store team as a

Cashier/Customer Service/Frontline Specialist

 

Job Scope

: Contributes to the achievement of store results, particularly revenue and membership sales, by creating a welcoming environment and delivering positive, prompt, complete service through accurate & efficient transactions and reliance on REI policies & procedures The Cashier/Customer Service/Frontline Specialist specialists:

  • Relies on information resources and REI satisfaction guarantee to process customer returns and meet their unique needs.
  • Relies on REI inventory systems, kiosk and other services to obtain product through all available sources.
  • Contributes to team success through effective 2-way communication, cooperating with others by showing respect for team members and demonstrating initiative.
  • Works successfully by meeting commitments, developing own skills and knowledge, using effective work methods and contributing to store maintenance, loss prevention and safety.
  • Support team’s achievement of key goals through individual contribution. Performance result categories include: individual Membership sales, cashier accuracy/balancing, Customer Service goals.

                         Work Schedule:


                         Full-time, Part-time; Must be available a minimum of 16 hrs. per week.
                         Varied shifts include weekends, evenings

Pay:

 
Starting pay varies, dependent on skills and experience. We offer Competitive retail wages and great benefits!

Qualifications:

The following knowledge, skills and abilities listed in priority order, have been identified as those qualifications that would most enable an individual to be successful in this job. Applicants will possess a strong combination of all or most of the skills to be competitive in the selection process.

    • Perform accurate transactions and follow REI policies and procedures
    • Meet unique customer needs
    • Communicate effectively and cooperate with others
    • Meet commitments and use effective work methods
    • Work flexible hours (evenings and weekends)
    • Self motivated. Multi tasks with minimal supervision.
    • Demonstrates effective communication skills: clear, concise and positive.
    • Remains flexible in working various requested shifts
    • Ability to work a flexible schedule (evenings and weekends)
    • Demonstrated experience and commitment to stellar customer service
    • Knowledge of REI products and services is a plus!

Please submit an application at the store or fax your materials to:

Corte Madera REI
213 Corte Madera Town Center
Corte Madera, Ca 94925
415-927-1938
415-927-7388 fax

REI is proud to be an Equal Opportunity Employer

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west elm
Sales Associate & Stock Person
Job Description:

west elm - 435 Corte Madera Town Center

Contemporary furniture and home accessories

Sales - Flexible hours

Stock - Flexible hours - Must be able to lift 70 pounds

Salary - negotiable upon being hired. (Great employee discounts at west elm, Williams-Sonoma and Pottery Barn)

Hours of work - anytime from 7 AM until 11 PM

Contact : Kim at (415) 927-0202

Group interviews every Wednesday at 3:00 PM

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Ann Taylor Loft
Retail Associate at Ann Taylor Loft
Job Description:

 

Become a part of the Ann Taylor Team!!!

Job Location:Ann Taylor Loft
Corte Madera

Start Date:   Immediate
Job Type:   Management, Full-time and Part-time
Job Category:   Retail

Job Overview:
Bring your talents to the Ann Taylor Loft team! We offer the opportunity to work where you love to shop and a generous associate discount.

Associates Expectations

  • Maximize highest level of service by listening, sharing and presenting product, and respond individually to the client’s needs.
  • Achieve sales volume and productivity goals as established by the Store Manager.
  • Maintain store visual presentation standards.

Please stop by in-person to speak with a Manager and fill out an application or call 415-945-9215 to speak with a member of Management.

Job requirements:    Must be at least 18 yrs. of age

Other requirements:    Previous retail experience a plus

Hours Per Week:    8-25

Wage:    Competitive Pay

Days Required To Work:    Days, Evenings, Weekends

Benefits:    Generous Associate Discount, Associate Referral Bonus Program, Flexible Schedules and a chance to

Work where you love to shop!


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Bay Club Marin
Bay Club Marin Employment Opportunities
Job Description:

Would you enjoy working in a fast-paced, fun, and healthy environment?

At Bay Club Marin we are continually accepting applications for various front line customer service positions. We are eager to meet new candidates wanting to work in our Front Desk, Proshop, Childcare, Spa, Fitness, and Housekeeping departments.

As an industry leader, Bay Club Marin has set the standard of excellence for private health club facilities and services. Our success depends upon hiring and retaining committed and motivated professionals. Qualified candidates must have a passion for customer service and a desire to brightening people’s day. An infectious smile and positive attitude are essential to excel in this atmosphere.

Interested candidates must posses the following:

    • Extremely strong customer service skills
    • Strong verbal communication and conflict resolution skills
    • Ability to take initiative and multi-task
    • Friendly, personable, and outgoing personality
    • Previous customer service (preferred)
    • Flexible schedule (weekends, evenings, early mornings)
    • Specific qualifications may be required for specialty positions in departments such as fitness or spa.

All interested candidates can stop by Bay Club Marin to fill out an employment application or email a cover letter and resume to humanresources@bayclubmarin.com

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Container Store, The
Now Hiring Neat People!
Job Description:

Who Says A Store Can’t Change Your Life?

Discover for yourself why The Container Store has landed at the top of FORTUNE magazine’s list of "100 Best Companies To Work For" six years in a row!

Now Hiring Neat People!

Whether you have years of experience on the sales floor or have never dreamed of a career in retail, The Container Store may be just the place for you! Our unique company culture embraces and celebrates the talents and perspectives of employees from a variety of backgrounds.

We are always seeking energetic, motivated, team-oriented people who have a passion for our products and our service. Our Sales and Visual Merchandising positions offer a great deal of responsibility and opportunity. Part-time opportunities include daytime shifts to accommodate buys school or family schedules and evening and weekend shift to fit around a full-time job.

Some of our benefits include:

  • Security in a financially strong company
  • Great pay and exceptional training
  • 40% merchandise discount
  • 50% discount on elfa® – our best selling product
  • Casual dress every day
  • 401(k) plan with matching company contributions
  • Medical/Dental/Vacation benefits for full-time and part-time employees

Apply online today at

www.containerstore.com.

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Panda Room
Children’s Haircutter
Job Description:

Children’s Haircutter

Part time, Flexible hours.

Commission position

Contact: Ziya at (415) 454-7730 or

Marise at (415) 258-9426

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Pier 1 Imports
Pier 1 Now Hiring
Job Description:

Did you know that Pier 1 was founded in 1962 as a single store in San Mateo, California and today Pier 1 is North America's largest retailer of imported decorative home furnishings and gifts?

When you work for Pier 1 Imports, each day brings you exciting challenges and opportunities.

Why work for Pier 1?

    • People love Pier 1

    • - It's a fun place to shop. For over 40 years we have offered unique, hand-crafted merchandise from around the world to our customers. And, our customers love our merchandise, our associates, and our stores. If you're selected to be a part of our winning team, you'll see why.

    • A caring and productive culture

    • - We take pride in delivering an exceptional shopping experience to our customers. If you join our team, you'll find out what it's like to work as part of a high performance team. Additionally, we offer very competitive wages.

    • Advancement potential

    • - At Pier 1, our associates can choose their own career path. With more than 1100 stores in 48 states, six Distribution Centers, and our Home Office, there are opportunities for all of our associates at every level of the company.

Come in today and find out what Pier 1 is all about and how you can join a winning team!

Now accepting applications for:

  • Assistant Store Managers
  • Sales Associates
  • Seasonal Sales Associates

Pier 1
332 Corte Madera Town Center
415 927-7638

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Radio Shack
Part Time Sales Person
Job Description:

Job opportunity at Radio Shack

Part time Sales any days

Call Ian @ 415-924-725

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See's Candies
Seasonal opportunities for Sales Associates and Stock Associates
Job Description:

Seasonal opportunities for Sales Associates and Stock Associates

Flexible Schedules - Great Pay - $10.15 hour

Apply at See's Candies Town Center Corte Madera

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Verizon Wireless
Customer Service at Verizon
Job Description:

Greet customers upon entering the store. You would then direct them to items and/or services such as sales associates. If the customer has any questions that need to be answered they could come to you. Verizon is looking for an individual who is professional, courteous, and has excellent customer service.

For more information, please contact:

CJ Abiuso
Staffing Consultant
Adecco Staffing
131A Stony Circle, Suite 425
Santa Rosa, CA 95401

Office: 707-524-9600
Fax: 707-524-9606
Cell: 916-759-0249

christopher.abiuso@adeccona.com

www.adeccousa.com

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Laser Center of Marin
Front Office Coordinator
Job Description:

Laser Center of Marin

Front Office Coordinator

Job Description:

We are an established, but growing medical skin care clinic based in Marin. We currently offer Laser Hair Removal, IPL Skin Rejuvenation treatments, Botox , Dermal Fillers, Fraxel Skin Resurfacing, Titan, Clinical Skin Peels and Microdermabrasion in a beautiful spa-like setting. Additionally, we carry clinical skincare such as Obagi/Nu Derm and BioMedic products as well as Jane Iredale Mineral Cosmetics.

Our ideal candidate for the Front Office Coordinator position is hard working, personable, energetic, organized and willing to learn. This person must be enthusiastic about working in an environment with a team of RNs and Estheticians who strive to provide the highest level of patient satisfaction.

Responsibilities include: greeting, check in and check out process at the front desk and assuring that clinic flow is smooth and consistent, collecting payments (no insurance) and ensuring new patient paperwork is complete. Also, assisting Nurses with appointment scheduling as well as handling all incoming phone calls on a busy, 4-line telephone system. Additionally, filing, chart prep, assembling packets and printing forms and labels.

Exceptional oral and written communication skills and telephone skills are required. Demonstrated concern for patient care and service is supremely important. Ability to work calmly and efficiently, while handling multiple tasks. Candidate must exhibit professional demeanor and concern for patient’s welfare. Skincare and cosmetic knowledge / sales experience is a huge plus! Familiarity with a medical office environment is also a plus. Familiarity with windows-based computers and basic office equipment such as copiers and fax.

This is a part time position, requiring availability Saturdays from 9 – 5.
To apply, fax resume to 415-532-2702.
For more information: Go to www.marinlaser.com

lucy activewear
Sales Associate
Job Description:

lucy inspires performance™

Title: Sales Associate

Reports to: Store Manager

When you look good, you feel good. And when you feel good, you go the extra mile. So at lucy, using a mix of high-tech fabrics, precise fit and a stylist's eye, we create gear with the design, color and feminine details that can only be found in our stores. It’s fashion forward performance apparel that inspires athletic women.

Headquartered in the Pacific Northwest city of Portland, Oregon, lucy has charted an unconventional path to success. Debuting in 1999 as a strictly online retail store, the company shifted its focus to a bricks-and-mortar retail chain in 2001. Today, the company operates as both an online retail store and a chain of more than 60 stores across

the United States. In 2007, lucy was acquired by VF Corporation (vfc.com), a global leader in lifestyle branded apparel with a diverse portfolio of brands such as Vans, The North Face and 7 for all Mankind.

Why work at lucy?

lucy isn't just another corporation - rather, we're an energetic community that thrives on teamwork and open and honest communication. Our fun, vital culture is all about enthusiasm. Together, we strive toward our goal of inspiring athletic women through fashion forward performance apparel.

We believe in:

Performance & fashion

Innovation & style

Working out... and loving it.

lucy inspires performance™

Summary: We are looking for Sales Associates who inspire performance. From service to selling to leadership, we are the personification of the brand. We want someone who understands the love of working out, and realizes the need for apparel grounded in performance-level quality with a fashion touch. This is lucy. Try us on.

Primary Responsibilities:

Live the Brand

• Be an ambassador of the brand by sharing the lucy vision with customers

• Understand and anticipate the needs of the athlete by living the life

• Bring ‘lucy inspires performance’ and the lucy values to life

• Inform and inspire customers with product expertise

Service + Selling

• Execute lucy selling standards to meet team and individual sales goals and metrics

• Responsible for driving sales and customer experience by maintaining a tidy, safe, and well merchandised store environment; ensure sales floor is properly stocked and fitting rooms, cash wrap, and stockroom are well maintained

• Model a best-in-class service experience that consistently exceeds our customer’s expectations

• Inspire customer confidence and create loyalty to the brand

Merchandise Management

• Assist with the execution of all visual merchandising updates and standards as directed by the store management team

• Use lucy’s inventory and loss prevention policies to minimize loss and maximize sales

Marketing

• Encourage customers to engage in store events such as Fitness Fridays

• Demonstrate knowledge of local market competitors

• Solicit customer e-mail addresses in an effort to help grow lucy’s customer database

Operations

• Minimize controllable expenses and protect gross margin

• Accountable for accurately utilizing lucy’s point of sale system

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Previous retail or customer service experience preferred

• Ability to work weekend, evening, and holiday shifts

• Ability to learn, retain, and communicate product knowledge

• Ability to maintain store’s visual merchandising standards

• Demonstrated ability to be a strong team player

• Strong verbal communication and interpersonal skills

• Strong judgment and problem solving skills

• Understands the importance of and embraces diversity in the workplace

• Passionate and knowledgeable about fitness activities and fashion

Other Requirements:

• Ability to lift up to 30 lbs

• Must be able to use a ladder, bend and stoop to retrieve stock

• Must be able to stand and move about the store for full shifts (shifts are typically 8 hours)

• Must have visual acuity and be able to use a point of sale system

We offer a comprehensive benefits package, product discounts and more!

lucy activewear is an equal opportunity employer.

Visit our website www.lucy.com

Please forward your resume to:

Javey Affonso javey.Affonso@lucy.com

 

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Supervisor
Job Description:

lucy inspires performance™

Title: Supervisor

Reports to: Store Manager

When you look good, you feel good. And when you feel good, you go the extra mile. So at lucy, using a mix of high-tech fabrics, precise fit and a stylist's eye, we create gear with the design, color and feminine details that can only be found in our stores. It’s fashion forward performance apparel that inspires athletic women.

Headquartered in the Pacific Northwest city of Portland, Oregon, lucy has charted an unconventional path to success. Debuting in 1999 as a strictly online retail store, the company shifted its focus to a bricks-and-mortar retail chain in 2001. Today, the company operates as both an online retail store and a chain of more than 60 stores across

the United States. In 2007, lucy was acquired by VF Corporation (vfc.com), a global leader in lifestyle branded apparel with a diverse portfolio of brands such as Vans, The North Face and 7 for all Mankind.

Why work at lucy?


lucy isn't just another corporation - rather, we're an energetic community that thrives on teamwork and open and honest communication. Our fun, vital culture is all about enthusiasm. Together, we strive toward our goal of inspiring athletic women through fashion forward performance apparel.

We believe in:

Performance & fashion

Innovation & style

Working out... and loving it.

lucy inspires performance™

Summary: We are looking for Store Management who inspire performance. From service to selling to leadership, we are the personification of the brand. We want someone who understands the love of working out, and realizes the need for apparel grounded in performance-level quality with a fashion touch. This is lucy. Try us on.

Primary Responsibilities:

Live the Brand

• Be an ambassador of the brand by sharing the lucy vision with associates and customers

• Understand and anticipate the needs of the athlete by living the brand

• Bring ‘lucy inspires performance’ to life and lead with the lucy values

• Inform and inspire customers and associates with product expertise

Lead a Successful Team

• Serve as Manager On Duty in the absence of the Store Manager and Assistant Store Manager; handle escalated customer issues and resolve various operational issues

• Support the Store Manager + corporate initiatives through open + honest communication and coaching of the store team

• Maintain strong leadership presence on the sales floor and serve as the standard for superior selling, customer service, product knowledge, visual standards, and operations

Service + Selling

• Execute lucy selling standards to achieve store contribution and meet team and individual sales goals and

metrics

• Model a best-in-class service experience that consistently exceeds our customer’s expectations

• Deliver a powerful lucy brand experience

• Inspire customer confidence and create loyalty to the brand

• Encourage sales associates to build ongoing relationships with customers, developing long-term loyalty to the brand

Merchandise Management

• Support the Store Manager and Assistant Store Manager in the execution of all visual merchandising updates and standards

• Ensure compliance of lucy’s inventory and loss prevention policies to minimize loss and maximize sales

Marketing


• Support store marketing events; grow relationships with fitness professionals in the community through the LUCY PRO + Fitness Friday programs that will generate brand awareness and drive traffic

• Demonstrate knowledge of local market demands and competitors to find opportunities for business growth and development

• Solicit customer e-mail addresses in an effort to help grow lucy’s customer database

Operations

• Champion all lucy policy and procedure; gain buy-in from the store team

• Minimize controllable expenses and protect gross margin

• Accountable for store opening and closing duties including cash management and banking

Qualifications:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The qualifications and requirements listed below are representative of the knowledge, skills, and/or abilities required.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• 2 years of experience in a retail or customer service environment required; apparel retail experience preferred

• Ability to lead and manage people effectively; supervisory experience preferred

• High school diploma or equivalent required

• Ability to work weekend, evening, and holiday shifts

• Strong ability to multi-task in a fast-paced environment

• Outstanding written and verbal communication skills

• Demonstrated strong decision making and problem solving skills

• Outgoing, influential, and results-oriented

• Understands the importance of and embraces diversity in the workplace

• Passionate and knowledgeable about fitness activities and fashion

Other Requirements:

• Ability to lift up to 30 lbs

• Must be able to use a ladder, bend and stoop to retrieve stock

• Must be able to stand and move about the store for full shifts (shifts are typically 8 hours)

• Must have visual acuity and be able to use a point of sale system

We offer a comprehensive benefits package, product discounts and more!

lucy activewear is an equal opportunity employer.

Visit our website www.lucy.com

Please forward your resume to:

Javey Affonso javey.affonso@lucy.com

 

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Pacific Catch
Pacific Catch is now accepting application for Servers.
Job Description:

Pacific Catch is now accepting application for Servers.

Applications also available at www.pacificcatch.com/jobs

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Sur La Table
Part Time Sales Associates
Job Description:

Like a lively dinner party, we strive to create a unique experience by inviting just the right people. Thinkers. Artists. Food Lovers. People with a passion for what they do and how they do it. That's where you come in. The missing ingredient. The person to complete our team and make our recipe for success more than just a metaphor.

Sur La Table is an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, national origin, gender, religion, disability, sexual orientation, veteran status, or marital status.

415 945-0112

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Barnes & Noble Booksellers
Sales positions in all areas
Job Description:

Now Hiring

Sales Positions in all areas.

Contact Manager at (415) 927-9016 or stop by the store at 313 Corte Madera Town Center

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LensCrafters
Employment Opportunities at LensCrafters and Eye Exam of California
Job Description:

LENSCRAFTERS and EYE EXAM OF CALIFORNIA

Seeking: part time casual, part time, management, and lab techs.

Apply In Person Only (Monday -Sunday)

Training provided, but retail experience helpful.

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Sales Associates and Management
Job Description:
Needed Sales Associates and Management.

Please drop by the store for an application.

No experience required but preferred.

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Harvest Home Stores
Sales Associates/Design Consultants
Job Description:

Harvest Home Stores, a leading furniture retailer with 6 locations in the bay area, is currently looking for Sales Associates/Design Consultants who are eager to progress with a growing company. We are currently filling full-time and part-time position(s) for our new "flagship" store projected to open in late November.

If you are a creative, ambitious and intelligent individual interested in becoming part of our design team, please contact human resources by e-mailing your resume to jobs@harvesthomestores.com. To learn more about our company, please visit our website at

www.harvesthomestores.com

 

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Teacake Bake Shop
retail staff, bakers, front of house, and dishwasher/scooper
Job Description:

Teacake Bake Shop™ is a beautiful boutique bakery offering unique twists on traditional "tea cakes," like cookies and cupcakes. We use only the finest ingredients and bake from scratch in small batches to inspire the freshest taste and quality. Please visit our website at www.teacakebakeshop.com for more information.

Teacake Bake Shop is growing! We currently have a store in Emeryville and are opening one in Corte Madera at the Corte Madera Town Center.

We are actively looking for all positions (full and part-time available): retail staff, bakers, front of house, and dishwasher/scooper for the Corte Madera Store, projected to open in mid April.

We are interested in people who are:

- Passionate about baking and/or fine foods
- Extremely detailed oriented
- Diligent about following protocols and procedures
- Efficient, without being careless
- Neat and tidy in their work space
- Creative and flexible
-Dependable and responsible
-Friendly and customer-service oriented

Weekend and weekday availability are a must. If you are interested, please email your resume to:
cortemaderajobs@teacakebakeshop.com No phone calls please!
when sending in your resume, remember to include:

  • What position(s) you are interested in: 1) Retail; 2) Baker; 3) Front of House; or 4) Dishwasher/Scooper. In some cases, we may determine what position will be best suited for you depending on your resume and skills

  • Your availability (which weekend days/weekdays, hours, full or part-time desired)

Below is a brief description of all positions:

  1. Retail: responsible for greeting customers, ringing up sales, plating baked goods, keeping bakery packaging stocked, putting inventory away. Closing retail entails some duties of closing store /register procedures.
  2. Baker: this is an entry level baking position primarily responsible for making cupcakes, cookies, and buttercreams.
  3. Front of House: a baking background and prior experience managing/leading a food operation is preferred, but not required. As the Front of House, you are responsible for managing production of baked goods, putting baked goods in the oven, taking special orders, recording inventory, and dealing with customer requests when the General Manager is not available.
  4. Dishwasher/scooper: responsible for washing and putting away dishes, general clean up such as mopping, wiping trays and displays. Also responsible for scooping cookie dough.

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Paper Source
Store Manager
Job Description:

Store Manager Job Description

This position reports to the Area Manager or Regional Manager

Position Summary

The Store Manager is responsible for the overall sales, profitability, customer service, visual strategies, operations, and inventory management for an assigned location. The Store Manager supervises and motivates the store team, providing inspiration to drive sales and exceed customer service expectation through coaching, providing effective feedback and reward and recognizing accomplishments. Store Managers must promote a fun and positive work environment that fosters open communication, encourages teamwork and inspires creativity.

Essential Job Responsibilities and Accountabilities

Models the Paper Source Customer Service Experience:

  • Consistently performs, leads by example and coaches staff on all three steps of the Customer Service Initiative (GET):

    • Greets every customer with a genuine smile and hello within the first ten seconds of entering the store; with a business and/or product related inquiry/statement.
    • Engages every customer with open ended questions, actively listening, conducting a spontaneous demonstration, suggesting add-ons and effectively closing the sale.
    • Thanks every customer regardless if they made a purchase, compliments the customers purchase, captures customer registry/email information and invites them to return (upcoming workshop, demo or event).

  • Exhibits an attitude that is one of positive, can do and customer first with all customers.

  • Knowledgeable and proficient in technology in order to accurately and efficiently process customer transactions professionally and in compliance with the Paper Source policy; sales, returns, gift certificates, special orders, etc.
  • Manages store operations and visual merchandising standards to ensure a ‘grand opening’ look and feel to our customers.

  • Resolve customer service related issues using good business judgment and elevating as needed to the Area/Regional Manager.

Inspire customers through impressive product knowledge:

  • Inspire our customers and staff about Paper Source’s unique product offerings through product knowledge, understanding and selling of our core businesses such as converted, invitations and stationery.
  • Demonstrate, model and coach consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.
  • Understand customers’ needs and projects to be able to make meaningful suggestions for additional purchases to achieve company goals.
  • Completes all required training modules and has a clear understanding of all available tools and resources to enhance the selling experience.

Drives sales and profitability through Key Performance Indicators and Manager on Duty leadership:

    • Utilize and analyze company business reporting to drive stores sales and profit plans to exceed budget through successful leadership, organizational plans, customer service, and outstanding execution of all field operations strategies, consistently.

  • Demonstrate and hold team accountable to consistent selling behaviors that inspire our customers towards a greater connection with our products through registration and selling of workshops and special events to achieve company goals.

  • Sells the benefits associated with capturing email addresses in our customer registry > 30%.
  • Utilizes in-store training tools and works with staff and customers to suggest "add ons" that ensure an ADT of > than $30, with a UPT of 6 per sales transaction.
  • Consistent in selling workshops with a minimum of 75% seats sold & a quantifiable market basket of 2x the store average.
  • Communicates and drives invitations and converted product sales to budget; invitations 10% BOS and converted 20% BOS.

  • Utilizes key reporting tools and monthly hindsight to drive business and implement plans to improve store performance
  • Act as Manager-on-Duty, overseeing the sales floor, providing direction, defining priorities for Management and Customer Service Associates and leads the sale floor ensuring proper employee zoning to maximize the business and in-store customer experience.
  • Motivates, inspires and communicates to the team, hourly sales and ADT goals during MOD shift along with results, and coaches in the moment performance opportunities.

Create a visually appealing store through merchandise presentation:

  • Consistently execute the company visual presentation and merchandising standards to guidance, inclusive of product presentation, sampling, signing, and lighting. Our windows must represent a great first impression with clear, creative messages related to the brand offering.
  • Ensure stores are "closing to open" and that throughout the day, clear and defined associate floor zoning and management occurs to maintain visual/merchandising standards, coupled with an outstanding customer engagement culture.

Executes consistent operational excellence:

  • Manage product integrity process and ensure that each store associate is trained and compliant with all basic inventory management/movement/receiving processes.
  • Consistently execute quality inventory practices with receiving, restocking, transfers, and managing inventory discrepancies and negative on hands.
  • Execute accurate and detailed in store/product cycle counts and yearly inventories as planned and communicated.

  • Understand and administer the Store Operations/HR policies and procedures and ensure consistent compliance and acceptable audit scores.
  • Responsible to communicate daily the company/store objectives to store teams through consistent structured communication process.

  • Execute opening and closing store procedures including paperwork to company standards.

Recruit/hire/train and retain top talent in stores:

  • Actively recruit for all store level open positions. Ensure hiring/training plan is in place to support the in store experience and sales goals while managing labor budget/models and AHR goals.
  • Responsible to ensure that all associates are current and up to date with product knowledge, product use, and related product market basket application through a commitment to formalized training and development within prescribed time lines and standards.
    • Manages stores crafting training and development goals; 90 days hire-=level 100 crafting complete, 180 days hire= level 200 crafting complete and within 1 year of hire= level 300 crafting completed.

    • Manages stores invitations training and development goals; 100% trained on invitations curriculum within first 60 days of hire and has written a complete and accurate order with in the first 90 days of hire?

    • Ensure the overall people plan of the store reflects high standards, bench and succession planning, coupled with consistent mentoring and people development for future management needs, including administration of the annual performance appraisal process.

    Requirements:

    • Minimum of 2 years of progressive responsibility in retail store operations, with successful and progressive specialty store responsibility.

    • Outstanding leadership skills. Inspiring interpersonal effectiveness to lead a team, train talent and effect change. Able to balance the need of delivering a creative experience, and a profitable result. Willing and able to be a "doer" and "influencer".

    • A visual merchandising eye for current trends, color, inspiration and creativity.

    • Demonstrated passion for the Paper Source brand and its products with an arts and crafts background.
    • Solid time management organization and focus on ability to prioritize and multi task, with laser like focus to detail.
    • Required to work a flexible scheule to meet the needs of the business, which will require night and weekend shifts.

    • Ability to work with /around cleaning chemicals and various art supplies.
    • Ability to effectively maneuver around sales floor and stockroom. May include repetitive bending, prolonged standing, twisting, and lifting of up to 30 pounds.

      Contact information available at: www.paper-source.com

       

       

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